Deliver personalized service at every touchpoint
Ensure high-priority tasks receive immediate attention and above all, automatically route workloads appropriately based on the employees’ availability, skills and other factors.
- Close tickets quickly through a streamlined process that keeps your employees updated with all the information they need on the go.
- Automate routine tasks like task allocation, tracking time, expenses and other activities using a comprehensive customer service management software to free up your employees’ time for other important activities.
- Use ticket resolution insights to monitor and track efficiently and optimize your employee productivity further.
Take advantage of AI-driven insights using an advanced customer service management software
3 Reasons Why You Should Use Microsoft Dynamics 365 Customer Service Insights
Understand how businesses can benefit from the AI-driven insights.
Customer Success Story
Smartify 365 helped ShobhaGlobs Engineers Hub Pvt. Ltd., a technology provider in the solar energy sector, improve their customer engagement and operational efficiency.
Learn how Microsoft Dynamics 365 for Customer Service helps your team to deliver a better customer service with the power of machine learning and advanced analytics.
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